We’re here to help
Questions about an order, a product, a return or your account? Send us a message or give us a call — real people answer.
- Call us 719-738-2000 Mon–Thu, 8am–4pm Mountain Time
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Email
customercare@
chaeorganics.com We reply within 1–2 business days.
Send us a message
About an order? Include the order number and we can help faster.
23300 US Highway 160
Walsenburg, CO 81089 View on map
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Most asked
How long does shipping take?
Most orders are processed within 1 business day and delivered in 2–4 business days, depending on where you are.
Can I track my order?
Yes. When your order ships, we email you the tracking details. You can also see every order in My Account → Orders or use Track your order.
Can I change or cancel my order?
Contact us as soon as possible. If it hasn’t been processed or shipped yet, we’ll do our best to help — once it’s in fulfillment, changes may not be possible.
How do I start a return?
Email customercare@chaeorganics.com with your order number, the items and the reason. We’ll reply within 1–2 business days with instructions — please don’t send anything back before you hear from us.
Can I pause or cancel my subscription?
Yes, anytime, from My Account → Subscriptions: choose Pause (and Resume when you’re ready) or Cancel — no fee and no minimum number of orders. To skip or reschedule a single delivery, email or call us and we’ll take care of it.
