Frequently asked questions

Yes. Every product is cruelty-free and never tested on animals — we’re Leaping Bunny certified.

Yes. Our products are Certified ToxicFree® by the ToxicFree Foundation, a standard that goes beyond typical “natural” or “organic” claims. Why ToxicFree® matters

The formula is made with ingredient safety in mind and avoids toxic, carcinogenic and hormone-disrupting chemicals common in conventional products — parabens, phthalates, sulfates (SLS/SLES), PEGs and more.

In our own facility in Walsenburg, Colorado — we formulate, fill and ship everything ourselves. About us

Our formulas are designed to be gentle and suit many sensitive skin types. If you’re prone to irritation or have known sensitivities, patch-test first.

Start with your main concern — dryness, sensitivity, aging, breakouts or uneven tone. Product pages list key benefits and every ingredient. For skincare, the routine finder matches you with a routine in about a minute — or ask us and we’ll point you in the right direction.

Some are scented with essential oils or plant-sourced fragrance; others are unscented. We never use synthetic fragrances. If you’re sensitive, check the ingredient list on the product page.

Yes, especially if you have sensitive skin or allergies. Apply a small amount to a discreet area and wait 24 hours before wider use.

Many customers use our products through different stages of life, but if you’re pregnant, nursing, under medical care or have ingredient concerns, check with your healthcare provider first.

Somewhere cool and dry, away from direct sunlight and heat, with lids closed tightly.

Yes — like all personal care products, they’re best used within their shelf life. If a product changes in smell, texture, color or consistency, stop using it.

Major credit and debit cards, PayPal, Google Pay and the other secure options shown at checkout.

Yes. When your order ships, we email you the tracking details. You can also see every order in My Account → Orders or use Track your order.

Contact us as soon as possible. If it hasn’t been processed or shipped yet, we’ll do our best to help — once it’s in fulfillment, changes may not be possible.

Contact us right away with your order number and the correct address. If the order hasn’t shipped, we’ll update it.

Email customercare@chaeorganics.com within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or a full refund, including shipping.

Sales tax is calculated at checkout where required, based on your shipping address.

Yes. Send us a message about bulk purchasing or partnership opportunities.

Yes — orders over $50 ship free within the US. Your cart shows how close you are.

Most orders are processed within 1 business day and delivered in 2–4 business days, depending on where you are.

We mostly ship within the United States. You can try an international address at checkout, but carrier fees can be high, and delivery times vary.

Tracking can take a little while to update after a label is created or the carrier picks up the package. If there’s no change after a few business days, contact us and we’ll look into it.

It depends on the carrier and address type. Enter your address at checkout to see the options available.

Check around your door, mailbox, front desk, neighbors and household members. If it still can’t be found, contact the carrier and reach out to us with your order number.

You have 30 days from delivery to request a return. Items should be unused and in their original packaging — sale items included. Read the full Returns & Refunds policy

Returns need to be unused and in their original packaging, and opened supplements can’t be returned once the safety seal is broken. If something arrived damaged, defective or wrong, we’ll make it right — email us within 7 days of delivery.

Email customercare@chaeorganics.com with your order number, the items and the reason. We’ll reply within 1–2 business days with instructions — please don’t send anything back before you hear from us.

We inspect your return within 1–3 business days of receiving it and issue the refund 1–2 business days after approval, to your original payment method. Your bank usually posts it within 5–10 business days.

The fastest way is to return the original for a refund and place a new order. For damaged or defective items, we’ll exchange directly at no cost to you.

Choose Subscribe & Save on a product page to save 15% and have it delivered every 1, 2 or 3 months — no reordering needed.

Yes, anytime, from My Account → Subscriptions: choose Pause (and Resume when you’re ready) or Cancel — no fee and no minimum number of orders. To skip or reschedule a single delivery, email or call us and we’ll take care of it.

Sign in and go to My Account → Subscriptions to update the card, shipping address and other details for each subscription.

Yes. We email you a reminder 3 days before each renewal, so there’s time to pause, change or cancel. Your next delivery date is always shown in My Account → Subscriptions too.

Choose Sign in at the top of any page, then Create account — or tick “Create an account” at checkout. With an account you can track orders, manage subscriptions and earn points.

You earn 1 point for every $20 you spend, and each point is worth $1 off. When you’re signed in, your cart and checkout show your points and let you choose how many to use.

Yes. You can save a card securely at checkout for faster purchases next time, and manage it in My Account → Payment methods.

Yes. Sign up for our emails to get 25% off your first order, and watch your inbox and our social pages for more offers.

In most cases, yes — points and promo codes can be used together. Some promotions have exclusions.

It may be expired, mistyped or already used, limited to certain products, need a minimum purchase, or not combine with another offer.

Some promotions exclude subscriptions, bundles, sale items or already-discounted products. Check the promotion’s details when you buy.

On our Sales page, in our emails and on our social pages.

Email customercare@chaeorganics.com, call 719-738-2000 (Mon–Thu, 8am–4pm Mountain Time) or use our contact form.

We reply within 1–2 business days.

Yes. Try the routine finder for a skincare routine, or tell us your skin concerns or what you’d like to improve and we’ll suggest a good place to start.

Yes — we’re open to partnership, wholesale, bulk and influencer inquiries. Contact us with the details.