FAQs

Yes, all of our products are cruelty-free and never tested on animals.

We prioritize ToxicFree® ingredients and formulas designed to go beyond typical “natural” or “organic” standards.

Our formulations are designed to be gentle and suitable for many sensitive skin types. We still recommend patch-testing first if you are prone to irritation or have known sensitivities.

Chaé Organics products are made in Colorado, USA.

Certified ToxicFree® means the formula is made with ingredient safety in mind and avoids many toxic, carcinogenic, and hormone-disrupting chemicals commonly found in conventional products.

Start with your main concern, such as dryness, sensitivity, aging skin, breakouts, or uneven tone. Product pages include descriptions and key benefits to help guide you. If you are unsure, contact us and we can help point you in the right direction.

Store products in a cool, dry place away from direct sunlight and excessive heat. Keep lids tightly closed when not in use.

Yes. Like all personal care products, ours are best used within their recommended shelf life. If a product changes smell, texture, color, or consistency, stop using it.

Yes, especially if you have sensitive skin or allergies. Apply a small amount to a discreet area and wait 24 hours before wider use.

Many customers use our products during different stages of life, but if you are pregnant, nursing, under medical care, or have ingredient concerns, we recommend checking with your healthcare provider before use.

Some products may contain natural scent components or essential oils, while others are unscented or scent-free. Check the ingredient list on each product page before purchasing if you are sensitive to fragrance or essential oils. We never use artifical fragrances.

We accept major credit cards, PayPal, Google Pay and other secure payment methods listed during checkout.

Yes. Once your order ships, you’ll receive a confirmation email with tracking information.

Yes, please visit our Contact page and send us a message about bulk purchasing and partnership opportunities.

Contact us as soon as possible. If your order has not been processed or shipped yet, we’ll do our best to help. Once an order is already in fulfillment, changes may not be possible.

Contact us immediately with your order number and the correct address. If the order has not shipped, we’ll try to update it before fulfillment.

Please contact us with your order number and photos of the package or damaged item. We’ll review the issue and help make it right.

Sales tax is calculated at checkout when required based on your shipping location and applicable tax rules.

Most orders are processed within 1–2 business days and delivered in 3–7 business days depending on your location.

We mostly ship within the United States. You may try to ship to another country, but there may be a hefty fee due to how carriers charge. Shipping times and costs vary depending on your location.

We often offer free shipping at a qualifying order threshold. Check the message at the top of the site or your cart/checkout page for the current free shipping offer.

Tracking can take time to update after a label is created or after the carrier receives the package. If tracking has not updated after a few business days, contact us and we’ll help look into it.

Shipping availability may depend on the carrier and address type. Enter your address at checkout to see available shipping options.

First, check around your delivery area, mailbox, front desk, neighbors, or household members. If it still cannot be located, contact the carrier and reach out to us with your order number.

We offer a 30-day money-back guarantee. If you’re not satisfied, you can return your product for a full refund. Please see our Returns & Refunds page for details.

Please review our Returns & Refunds page or contact us with your order number. Personal care products may have return limitations depending on condition, use, and safety considerations.

Once your return is received and approved, refunds are usually processed back to the original payment method. Your bank or payment provider may take additional time to post the refund.

Contact us with your order number and the product you’d like to exchange. We’ll let you know what options are available.

Subscriptions let you receive selected products on a recurring schedule so you do not have to reorder manually each time.

You can manage eligible subscriptions from your account area. Options may include updating, pausing, skipping, or canceling depending on the subscription settings.

Log in to your account and go to your subscriptions or payment methods area. From there, you can update your saved payment method, shipping address, and other subscription details.

Renewal emails and reminders may depend on your subscription settings and account preferences. Check your email and account area for subscription notices.

Click the “My Account” link at the top of our website, enter your details, and you’ll have an account in minutes. Having an account lets you track orders and earn rewards.

You can apply your reward points at checkout to save money on your purchases. The option to redeem points will appear automatically if you’re logged in.

Yes, when checking out you can securely save your payment details for faster future purchases.

Yes, we occasionally release promo codes for discounts. Subscribe to our newsletter or follow us on social media to stay updated.

In most cases, reward points and promo codes can be used together. Some exclusions may apply depending on the promotion.

Promo codes may not work if they are expired, entered incorrectly, already used, limited to certain products, require a minimum purchase, or cannot be combined with another offer.

Some promotions may exclude subscriptions, bundles, sale items, or already-discounted products. Check the promotion details at the time of purchase.

Current promotions may be shown on our website, in email newsletters, or on our social media pages.

You can reach our team at customercare@chaeorganics.com or through our Contact Page.

We do our best to respond as quickly as possible. Response times may vary depending on volume, weekends, holidays, and the details of your request.

Yes. Contact us with your skin concerns, product questions, or what you are trying to improve, and we’ll help guide you toward a good starting point.

Yes, we’re open to partnership, wholesale, bulk purchasing, and influencer inquiries. Please reach out through our Contact Page with details.