Terms & Conditions

This website, chaeorganics.com (the "Site"), is operated by Chaé Organics LLC ("Chaé Organics," "we," "us," or "our"), a Colorado limited liability company located at 23300 US Highway 160, Walsenburg, Colorado 81089.

By browsing the Site, creating an account, or placing an order, you agree to these Terms & Conditions and to our Privacy Policy and Return & Refund Policy, which are part of these terms. If you don't agree, please don't use the Site.

You must be at least 18 years old and able to enter a binding contract to purchase from us. By ordering, you confirm that you meet those requirements and that the information you give us is accurate.

You're responsible for keeping your password confidential and for everything that happens under your account. Tell us promptly at customercare@chaeorganics.com if you believe someone else has accessed it. Only one account may be registered to a single email address.

You may also sign in using a third-party account such as Facebook or Google. If you do, that provider shares certain profile information with us, described in our Privacy Policy.

Your order is an offer to buy. We accept it when we send a shipping confirmation — an order confirmation email alone doesn't create a contract. Until then we may decline or cancel all or part of an order, including when:

• an item is out of stock or discontinued;
• a price or product description was published in error;
• we can't verify your billing or shipping details, or payment is declined;
• we suspect fraud, resale, or a breach of these terms; or
• quantity limits apply to a promotion.

If we cancel an order you've already paid for, we'll refund you in full to your original payment method.

Prices are in US dollars and don't include tax or shipping, which are calculated at checkout. We may change prices at any time, but changes won't affect orders we've already accepted.

Promotional codes, discounts and free-gift offers are subject to the conditions stated with the offer. Unless we say otherwise, they can't be combined, have no cash value, apply only while supplies last, and may be limited to one per household or account. We may end or modify a promotion at any time.

If an item's price is obviously wrong because of a typographical or system error, we may cancel the order even after confirmation, and we'll refund you in full.

We accept payment through Authorize.Net and PayPal. By submitting an order you confirm you're authorized to use the payment method and that the details are accurate.

We don't store full card numbers on our systems. Where you choose to save a payment method for future or recurring orders, it's held as a secure token by our payment processor.

You authorize us to charge the full order amount, including tax and shipping, when the order is accepted. Where a subscription applies, see section 9.

Shipping options, costs and estimated delivery windows appear at checkout. Free shipping applies to US orders over $50 unless a promotion says otherwise. Delivery estimates are estimates, not guarantees — carrier delays, weather and customs are outside our control.

Title and risk of loss pass to you when the carrier takes possession. If your order arrives damaged, our Return & Refund Policy covers it, and we'll cover return shipping.

For international orders, you are the importer of record and responsible for any duties, taxes and customs charges. We can't predict these, and they're not refundable if you refuse a shipment.

When you enroll a product in Subscribe & Save:

• Recurring billing. You authorize us to charge your saved payment method automatically at the interval shown at checkout, until you cancel. The subscription price and interval are shown before you confirm.
• Cancel any time. Cancel under My Account, or email us. There's no cancellation fee and no minimum commitment.
• Timing. Cancellation takes effect on the next renewal. If an order has already been processed when you cancel, that order still ships and is handled under the return policy.
• Changes. You can pause, skip, or change the interval, quantity or shipping address before the next renewal.
• Price changes. If a subscription price changes, we'll tell you by email before it applies, and you can cancel first.
• Failed payments. If a charge fails, we may retry. If it keeps failing we may pause or cancel the subscription.

Our rewards program lets you earn points on qualifying purchases. Participation is free, optional, and limited to individuals aged 18 or over using the program for personal purposes.

• You must be signed in when you purchase for points to be credited.
• Points accrue on the product subtotal only — not on shipping or tax.
• Points have no cash value, and can't be sold, transferred, combined between accounts, or exchanged for money.
• If an order is refunded or cancelled, the related points are reversed.
• Points may be forfeited for fraud, abuse of the program, or account inactivity beyond 13 months.
• Rewards are redeemable on this Site only.
• We may change or end the program, including the value of points already earned. Where the change is material we'll give notice.

Enrolling in rewards subscribes you to program emails. You can unsubscribe at any time; if you leave the program, program emails stop.

Gift cards are redeemable on this Site toward the purchase price of products. They can't be redeemed for cash except where law requires, aren't reloadable, and won't be replaced if lost or stolen. Gift cards are non-refundable and non-returnable.

Returns, refunds and exchanges are covered by our Return & Refund Policy, which forms part of these terms.

We work hard to describe our products, ingredients and certifications accurately, but we don't warrant that every description, image or claim on the Site is error-free, complete or current. Colors and packaging may vary from images, and formulations change from time to time.

Check the ingredient list on the product you receive before use, especially if you have allergies or sensitivities. If you're pregnant, nursing, taking medication, or managing a medical condition, talk to a healthcare professional before using our supplement products.

Content on the Site — including blog posts, ingredient explanations and customer reviews — is for general information only and is not medical advice. It's not a substitute for advice from a qualified healthcare provider, and you shouldn't delay seeking care because of something you read here.

We invite reviews by email roughly two weeks after an order is delivered. Reviews are optional, and you may post anonymously.

By submitting a review, photo, comment or other content, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, adapt and display it in connection with our business, including on the Site, in marketing, and in advertising. You confirm the content is yours to submit and doesn't infringe anyone's rights.

We moderate submissions and may decline or remove content that's fraudulent, off-topic, offensive, contains personal information, or makes unsupported medical claims. We don't edit reviews to change their substance, and we don't remove reviews simply for being critical.

The Site and its contents — text, images, logos, product photography, layout and code — are owned by Chaé Organics LLC or our licensors and protected by intellectual property law. ToxicFree® is a registered trademark.

You may view and print pages for personal, non-commercial use. You may not copy, republish, scrape, resell or use our content or marks commercially without our written permission.

Please don't use the Site to break the law, misrepresent who you are, interfere with its operation or security, scrape or harvest data by automated means, buy products for unauthorized resale, or submit false or fraudulent orders, reviews or claims.

The Site links to third-party websites and cites third-party research. We don't control those sites and aren't responsible for their content, products or privacy practices. Links aren't endorsements.

Except where law says otherwise, the Site and everything on it is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the Site will be uninterrupted, secure or error-free.

Nothing here limits any warranty or right you have under applicable consumer protection law, and some jurisdictions don't allow certain exclusions — in which case they don't apply to you.

To the fullest extent permitted by law, Chaé Organics LLC and its officers, employees and suppliers won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Site or our products.

Our total liability for any claim relating to an order is limited to the amount you paid for that order.

These limits don't apply to liability that can't be excluded by law — including death or personal injury caused by negligence, or fraud.

You agree to indemnify Chaé Organics LLC against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of the Site, or content you submit.

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Colorado, and you consent to their jurisdiction.

If you're a consumer resident in a country whose law gives you the right to bring proceedings locally or to rely on mandatory local consumer protections, this section doesn't take that away.

Before starting formal proceedings, please contact us — most issues are resolved quickly.

We may update these terms. The version in effect when you place an order governs that order. We'll update the effective date at the top, and where changes are material we'll give reasonable notice on the Site or by email.