Support & FAQs

Yes, all of our products are 100% cruelty-free and never tested on animals.

We prioritize ToxicFree®, ensuring our products are safe, effective, and environmentally friendly that go far above organic standards.

Yes, our formulations are designed to be gentle and suitable for sensitive skin types. We recommend patch-testing if you have concerns.

We accept major credit cards, PayPal, Google Pay and other secure payment methods listed during checkout.

Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information.

Yes, please visit our Contact page and send us a message about bulk purchasing and partnership opportunities.

Most orders are processed within 1–2 business days and delivered in 3–7 business days depending on your location.

We mostly ship within the United States. You may try to ship to another country but there may be a hefty fee due to how carriers charge. Shipping times and costs vary depending on your location.

We offer a 30-day money-back guarantee. If you’re not satisfied, you can return your product for a full refund. Please see our Returns & Refunds page for details.

Click the “My Account” link at the top of our website, enter your details, and you’ll have an account in minutes. Having an account lets you track orders and earn rewards.

You can apply your reward points at checkout to save money on your purchases. The option to redeem points will appear automatically if you’re logged in.

Yes, when checking out you can securely save your payment details for faster future purchases.

Yes, we occasionally release promo codes for discounts. Subscribe to our newsletter or follow us on social media to stay updated.

In most cases, reward points and promo codes can be used together. Some exclusions may apply depending on the promotion.

You can reach our team at customercare@chaeorganics.com or through our Contact Page.